Developing Professional Assertiveness & Confidence

This highly practical course has been specially designed to help you develop the essential professional skills of assertiveness and confidence. This course will equip you with all the skills, strategies, techniques and secrets that will boost your confidence levels, increase your capacity to be an assertive communicator, and project an image of credibility and composure at work.

Course Overview

"The key to increased confidence and credibility at work"

This course can also be delivered in-house and tailored to meet the specific needs of your organisation. Click here for more information.

Quite simply this is the only programme of its kind that has been specifically designed to focus not only on how to become more assertive at work, but also how to develop the key levels of confidence to actually apply your assertiveness in practice (many courses mistakenly don’t address this issue!). We guarantee that by investing two days in this programme you will see yourself becoming a more assertive communicator while boosting your personal confidence levels at the same time. The emphasis of the programme is equipping you with the skills that will make a profound difference in your professional life.

This highly practical course has been specially designed to help you develop the essential professional skills of assertiveness and confidence. The course will equip you with all the skills, strategies, techniques and secrets that will boost your confidence levels, increase your capacity to be an assertive communicator, and project an image of credibility and composure at work.

THIS COURSE WILL ENABLE YOU TO:

Learn how to identify and respond to the different types of business behaviour
Benefit from an in-depth personal assertiveness assessment
Discover how to increase self belief, self confidence and self esteem at work
Learn how to overcome the professional confidence killers
Develop the key skills for maintaining composure and credibility
Identify the differences between assertive and aggressive communication
Discover the importance of “bodytalk” in business
Learn how to deal with difficult people and situations with increased confidence

WHO SHOULD ATTEND

The course is an essential training programme for every professional looking to enhance their career by being a better communicator, by being more motivated, and by becoming more effective in their interactions with those they work with at all levels within an organisation. The course will prove invaluable for Managers, Team Leaders, PAs and Secretaries, Support Staff, Sales People and anyone looking to develop their professional skills.

Booking Information

Dates	Prices	Discount
09 - 10 Sep 2008	£ 995	-
17 - 18 Nov 2008	£ 995	-
05 - 06 Mar 2009	£ 995	-

This course will be held on the above listed dates in central London. For more information about venue please click here.

Programme Details

"The key to increased confidence and credibility at work"

UNDERSTANDING BUSINESS BEHAVIOUR

What causes people to behave the way they do in different scenarios?
How behaviour from colleagues causes us to react in different ways
Understanding your personal behavioural style and how this impacts on others
Understanding the four behavioural models
- Aggression
- Submission
- Assertion
- Passive

PERSONAL ANALYSIS - WHERE COULD YOU BENEFIT FROM INCREASED CONFIDENCE

What aspects of your behaviour / communication should you change?
Identifying key scenarios in which you would like to develop greater confidence and assertiveness
Identifying personal barriers to success
How conditioning and beliefs affect our behaviour in certain scenarios

INCREASING SELF-ESTEEM, SELF BELIEF & SELF IMAGE

Why being "you" is essential
Overcoming self-imposed barriers and limitations
Understanding how your current beliefs may be affecting your current performance
What do you say when you talk to yourself
Self-talk can be an ally or enemy - which is it for you
Breaking the negative self-talk cycle
Boosting confidence with positive self-talk
Using positive self-talk to prepare for key events
Conquering the confidence killers:
- Fear
- Anxiety
- Anger
Using your personal energy to wipe out fear
Enhancing and building an energised self-belief

ASSERTIVENESS & AGRESSION AT WORK

Defining assertiveness and aggression
- Why are some people "assertive" when others are considered "aggressive"
- The key differences in a business context
- What is and is not acceptable in the workplace
- Being assertive without being aggressive
Techniques for effective assertive communication
Getting your views, ideas objectives across in an assertive way - mastering the subtleties of influence
Presenting and project a positive and assertive image

CONFIDENT COMMUNICATION

First talk to yourself to overcome negative dialogue
Next talk to others - a confident message
Confident speak - the language of assertiveness
Harnessing your natural communication strengths
Using positive language patterns to make an impact
The importance of being congruent - ensuring your verbal and non-verbal communication signals confidence
Practical techniques for projecting confidence in tough situations:
- Presentations
- Reviews
- Meetings
- Events
Looking, sounding and speaking with greater confidence
- Developing the vocabulary of confidence

THE ROLE OF BODYTALK

Our non-verbal communication conveys more than you realise
Reading the body language of others - what are they really saying?
Developing confident body language
- Verbal techniques
- Physical techniques
- Unconscious communication
How to use body language to enhance your communication success

DEALING WITH DIFFICULT PEOPLE AND SITUATIONS

The generic nature of difficulty
Understanding anger, emotions and feelings
Controlling fear and negative emotions
Why certain people and situations drain your energy and effectiveness
Dealing with criticism in a confident and assertive way
Dealing with intimidation effectively
Giving and receiving direct, constructive feedback
Preparing for difficult situations - using the confidence "toolkit" to increase success
Learning to say no
Negotiating for a win, win solution
Moving from the negative to the positive

DEVELOPING YOUR PERSONAL ACTION PLAN FOR CONFIDENCE AND ASSERTIVENESS IN BUSINESS

Deciding where to take action
How will you use the tools and strategies in business
Identifying a key challenge you will tackle
Rehearsing success and increasing confidence
Your plans for future personal development

Course Leader

Jane Allan has run her business giving advice and training to other companies since 1981, when she ceased to be a partner in a firm of chartered accountants in the city. She works with directors, senior management and all levels of staff across a variety of sectors including: telecoms, legal, finance, area health trusts, construction services and government departments. As the first woman to join a firm of accounts in 1969, Jane learned the hard way to make her views heard and accepted. Moving on into the world of financial journalism in the 1970s she the learned the confidence necessary to interview top people on tricky subjects. Jane was also one of the first two women elected to the Council of the ICAEW in 1979.

John Cross is Chief Executive of a company specialising in learning and development. John designs and delivers a wide range of business programmes and counts leading "blue chips" and Government agencies as clients. John served as a Royal Air Force pilot for 12 years before starting his commercial career with British Telecom in 1984. Since then he has held senior sales and marketing posts with a number of international companies. John has wide international experience covering the US, Europe, Middle East and Far East. He has particular expertise within strategy development and sales, marketing and customer service management.